Your questions answered
Can I take my dog on the train?
Due to the comfort and safety of our passengers and staff, only registered support dogs are allowed on the trains. We’re a heritage narrow gauge railway so we are restricted for space inside our carriages.
What is a return journey?
A return journey to Clogwyn is approximately a 2 hour round-trip which allows for a 30 minute stop-over before passengers must return on the same train. This is the only logistical way we can guarantee to bring you back down the mountain as there may not be availability or trains later in the day and with the weather able to change very quickly train services maybe stopped at short notice.
Can I get a single ticket up?
Single tickets up the mountain can be purchased for the Traditional Diesel Service in advance online (subject to a £3.50 booking fee per transaction) or in the ticket office at Llanberis (when available).
Can I get a single ticket down?
Single tickets down are only available on a standby basis from Clogwyn and walkers should be aware that there is no guarantee of there being trains with available seats on the mountain at any given time. Therefore, if you walk up, you should be prepared to walk down as well.
Can I walk up and use a return ticket down?
Due to unpredictable weather on the mountain we cannot guarantee trains will reach Clogwyn Station before leaving Llanberis Station. Return tickets are only valid once you have boarded the train in Llanberis 15 minutes before your train leaves.
Can I walk to the Summit from Clogwyn?
A return journey to Clogwyn allows for a 30 minute stop-over before passengers must return on the same train. This is the only logistical way we can guarantee to bring you back down the mountain as there may not be availability or trains later in the day and with the weather able to change very quickly train services maybe stopped at short notice.
The 30 minute stop-over at Clogwyn does not allow enough time to walk to the summit and back and travel down on your return ticket. If you wish to walk from Clogwyn to the summit which would take approximately 1 hour, you can pre-book a single ticket up. Single tickets down from Clogwyn are only available on a standby basis at Clogwyn and walkers should be aware that there is no guarantee of there being trains with available seats on the mountain at any given time. Therefore, if you walk up, you should be prepared to walk down as well.
What happens if the weather is bad, can I get a refund?
Snowdon Mountain Railway trains still run if the weather is rainy, cloudy or otherwise inclement. Occasionally, very high winds on the mountain may call for a shorter journey or cancellation.
If Snowdon Mountain Railway has to cancel a train completely you will be offered the choice to move your booking to another day or receive a full refund. If you choose not to travel of your own accord because of bad weather, and trains are still running a normal service, then you would forfeit your ticket and not be entitled to a refund.
Where do I collect my tickets from?
Pre-booked tickets are available for collection from our Llanberis Ticket Office right up to 30 minutes before departure. We do not post out pre-booked tickets.
Can I purchase a ticket on the day?
Any available tickets for on the day travel are sold online from 8.30am and from our ticket office in Llanberis, and these tickets do sell out very quickly. During busy periods and particularly in good weather, all of our trains can be sold out and advance booking is highly recommended.
Can I pay with credit /debit cards at the railway?
All major credit and debit cards are accepted with the exception of American Express.
Do you offer discounts for groups and schools?
There is a discounted rate for groups of over 25 fare paying passengers. Please see our times and prices page.
What if I am late and miss my train?
All trains leave on time and cannot be delayed for late passengers. If we receive no notification and you still wish to travel you will have to purchase another ticket if there is still availability. We do not refund tickets.
How do I get to Snowdon Mountain Railway?
Snowdon Mountain Railway station is located in Llanberis on the A4086 and the postcode LL55 4TT will take you straight to our car park behind the station. The nearest mainline railway station is Bangor which is approx. 8 miles from Llanberis. There are buses from many local destinations. To find information on local buses and trains call 0871 2002233 or visit www.traveline.info
Is there parking at the railway?
We have our own pay and display car park behind the station on Victoria Terrace (LL55 4TT) which does not require pre-booking. Parking can be limited parking during busy periods. The car park across the road from the station is not owned or operated by Snowdon Mountain Railway.
There is also ample paid parking in Llanberis which does not require pre-booking.
I have sat nav – what is your postcode?
LL55 4TT is a generic postcode for the immediate area and will take you to within half a mile of the railway station. Our car park is located on Victoria Terrace behind the station.
What time are the trains?
The first train is scheduled to leave Llanberis at 9am with subsequent trains scheduled for departure at 30 minute intervals throughout the day subject to passenger demand. If you intend to buy a ticket on the day it is advisable to check on availability before setting off to avoid disappointment.
If I walk up one of the other paths and catch the train down from Clogwyn are there buses to take me back to where I left my car?
A Sherpa bus service operates throughout the season and runs a circular route around the Snowdonia area.
How long will it take to walk from Clogwyn to the Summit?
An average time would be approximately an hour. It is a mile in distance and 1,000‘ increase in altitude up a 1:5 incline.
Do you provide access for those with disabilities?
Snowdon Mountain Railway operates a disabled access policy. Wheelchair users and passengers with mobility issues are asked to call us to discuss any particular requirements prior to booking.
Is there anywhere to get refreshments if I walk down the mountain?
There is a small independently run café halfway up the Llanberis path.
Are there toilets on the mountain?
There are toilet facilities at Llanberis Station only. Please note there are no toilets or other facilities at Clogwyn or elsewhere on the mountain.
Can I take a rucksack, pushchair or bike onto the train?
Snowdon Mountain Railway regrets that due to lack of space it is not practical to carry large, bulky items. Pushchairs may be left, at the owner’s own risk, at Llanberis station with the platform staff for collection on return.