Your questions answered
Can I take my dog on the train?
Due to the comfort and safety of our passengers and staff, only registered support dogs are allowed on the trains.
Can I get a single ticket up?
Single tickets up the mountain can be purchased in the ticket office at Llanberis or in advance by telephone (subject to a £3.50 booking fee per transaction).
Can I get a single ticket down?
Single tickets down are only available on a standby basis at the destination station of the day (Summit or Clogwyn) and walkers should be aware that there is no guarantee of there being trains with available seats on the mountain at any given time. Therefore, if you walk up, you should be prepared to walk down as well.
What happens if the weather is bad, can I get a refund?
Snowdon Mountain Railway trains still run if the weather is rainy, cloudy or otherwise inclement. Occasionally, very high winds on the mountain may call for a shorter journey or cancellation. If trains are still able to run to Rocky Valley return ticket holders (not applicable to single tickets or groups) will be offered either a partial refund and still travel 5/8ths of the way up the mountain; or you will be able to move your booking to another day, or a full refund if neither of these options suits your arrangements. If Rocky Valley is the destination, passengers are unable to disembark the train. If Snowdon Mountain Railway has to cancel a train completely you will be offered the choice to move your booking to another day or receive a full refund. If you choose not to travel of your own accord because of bad weather, and trains are still running a normal service, then you would forfeit your ticket and not be entitled to a refund.
Can I walk up and use a return ticket down?
Due to unpredictable weather on the mountain we cannot guarantee trains will reach the Summit before it leaves Llanberis Station. Return tickets are only valid once they have been clipped by the train guard upon boarding the train in Llanberis.
Where do I collect my tickets from?
Pre-booked tickets are available for collection from our Llanberis Ticket Office right up to 30 minutes before departure. We do not post out pre-booked tickets.
Can I purchase a ticket on the day?
Any available tickets for on the day travel are sold from 8.30am in our ticket office in Llanberis, and these tickets do sell out very quickly. We do not accept telephone or online bookings on the day of travel. During busy periods and particularly in good weather, all of our trains can be sold out and advance booking is recommended.
Can I pay with credit /debit cards at the railway?
All major credit and debit cards are accepted with the exception of American Express.
Do you offer discounts for groups and schools?
There is a discounted rate for groups of over 25 fare paying passengers. Please see our times and prices page.
What if I am late and miss my train?
All trains leave on time and cannot be delayed for late passengers. If we receive no notification and you still wish to travel you will have to purchase another ticket if there is still availability.
How do I get to Snowdon Mountain Railway?
Snowdon Mountain Railway station is located in Llanberis on the A4086. The nearest mainline railway station is Bangor which is approx. 8 miles from Llanberis. There are buses from many local destinations. To find information on local buses and trains call 0871 2002233 or visit www.traveline.info
Is there parking at the railway?
There is a pay and display car park at the rear of the railway, on Victoria Terrace.
I have sat nav – what is your postcode?
LL55 4TT is a generic postcode for the immediate area and will take you to within half a mile of the railway station. Our car park is located on Victoria Terrace behind the station.
When does the service to the Summit start?
Weather permitting trains normally run to the Summit from May. Between mid-March and May, the trains will normally run to Clogwyn which is ¾ distance up Snowdon. Please phone to confirm, as this date is dependent on spring weather conditions on the mountain.
What time are the trains?
The first train is scheduled to leave Llanberis at 9am with subsequent trains scheduled for departure at 30 minute intervals throughout the day subject to passenger demand. If you intend to buy a ticket on the day it is advisable to check on availability before setting off to avoid disappointment.
How long can I stay at the Summit building, Hafod Eryri?
A return ticket allows for an approximate 30 minute stop at the Summit before returning on the same train. This is the only logistical way we can guarantee to bring you back down the mountain as there may not be availability or trains later in the day and with the weather able to change very quickly train services maybe stopped at short notice.
If I walk up one of the other paths and catch the train down are there buses to take me back to where I left my car?
A Sherpa bus service operates throughout the season and runs a circular route around the Snowdonia area.
If I take the train to the Summit are there maps to show me the choice of paths down the mountain?
Maps are available to purchase at Llanberis station and at Hafod Eryri.
How long will it take to walk from Clogwyn to the Summit?
An average time would be approximately an hour. It is a mile in distance and 1,000‘ increase in altitude up a 1:5 incline.
Do you provide access for those with disabilities?
Snowdon Mountain Railway operates a disabled access policy. Wheelchair users and passengers with mobility issues are asked to call us to discuss any particular requirements prior to booking.
Is there anywhere to get refreshments if I walk down the mountain?
There is a small independently run café halfway up the Llanberis path.
Are there toilets on the mountain?
There are toilet facilities at Llanberis Station and Hafod Eryri, the Summit visitor centre. Please note there are no toilets or other facilities at Clogwyn or elsewhere on the mountain.
Can I take a rucksack, pushchair or bike onto the train?
Snowdon Mountain Railway regrets that due to lack of space it is not practical to carry large, bulky items. Pushchairs may be left, at the owner’s own risk, at Llanberis station with the platform staff for collection on return.
Do you allow dogs in Hafod Eryri?
For food hygiene reasons only registered support dogs can enter the building. Tethering rings are provided on the external walls to the rear of the building.