Access statement

At Snowdon Mountain Railway, we are committed to the provision of equal access for all. This information is intended to advise you of the facilities we can provide to help passengers with a disability enjoy Snowdon Mountain Railway and all it has to offer.

Information

If you have any queries about travelling on Snowdon Mountain Railway, please telephone or email the railway for information. Our staff will be happy to advise you of the facilities available and the accessibility of the site.

Snowdon Mountain Railway
Llanberis
Gwynedd
LL55 4TU

Tel: +44(0)1286 870 223
Email: info@snowdonrailway.co.uk
Website: www.snowdonrailway.co.uk

Public transport

Traveline Cymru can provide accurate and up to date public transport information. You can contact the telephone information line on 0800 464 0000 or visit www.traveline.cymru for advice on bus, train, and coach travel in Wales.

Trains

The Llanberis Platform can be accessed via 2 steps or a ramp – our staff will be happy to give assistance where practicable.

All of our diesel carriages have ramped access for a manual wheelchair. It is advisable to pre-book on +44(0)1286 870 223 to guarantee a wheelchair space. Unfortunately, we are unable to carry wheelchairs on our Heritage Steam carriages.

Manual wheelchairs are available for customers with restricted mobility to use at Llanberis and the Summit Stations.

There is insufficient space in the carriages to accommodate prams, pushchairs, children’s car seats, walking frames, mobility scooters or folded wheelchairs. These items can be left, at the owner’s risk, at the platform in Llanberis.

Trains may terminate at Rocky Valley (just over halfway) or Clogwyn (three quarters of the way to the Summit). Neither of these destinations have toilet facilities. No passengers can disembark at Rocky Valley. Passengers using wheelchairs are able to exit the train at Clogwyn onto the platform. The terrain away from the platform at Clogwyn is mountainous and may not be suitable for wheelchair users.

We reserve the right to require persons who are unable to travel independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.

Car parking

There are three designated parking spaces for blue badge holders, available on the railway’s forecourt. When these spaces are full the Pay and Display car park off Victoria Terrace, behind the station can be used. A pay and display ticket will be required in this car park.

There is a drop off point on the Station forecourt; however, cars cannot park in this area.

Animals

Assistance animals can travel on the trains and have access to the catering and retail facilities, as well as the Film Theatre.

Ticket Office

The ticket office can be accessed by a single step or a ramp.

Catering and retail areas

The shop is accessed via 2 steps or a ramp and the café is on level ground.

Toilet facilities at Llanberis Station

An accessible toilet is located at Llanberis Station and a Radar key is required for access. An on-site Radar key can be collected from the Traffic Control or Ticket Office. Any member of staff will be happy to assist on request.

Forecourt seating

Picnic benches are situated on the station forecourt.

Additional seating and tables are located on the station forecourt during the summer months.

Hafod Eryri – Snowdon Summit Visitor Centre

For Mobility affected passengers, Hafod Eryri is accessible by a wheelchair lift at the train passenger entrance to the building. The shop and café are then fully accessible.

Toilet facilities at Hafod Eryri

A disabled access toilet is located at the rear of Hafod Eryri.

Future Plans

We are committed to ongoing improvement and regularly review our access statement to ensure we are meeting the needs of our customers.

We will continue to review and improve our facilities and services to ensure that they are accessible to everyone.