Terms and Conditions
TERMS AND CONDITIONS
These Terms and Conditions constitute a written agreement between Snowdon Mountain Railway and its Customer (this being the person(s) who uses the products or services of Snowdon Mountain Railway). Snowdon Mountain Railway and its Customer(s) accept and agree to be legally bound by these Terms and Conditions. Full or part payment and acceptance of such by Snowdon Mountain Railway to use the products or services of Snowdon Mountain Railway signifies an understanding and acceptance of these Terms and Conditions.
Full information regarding our COVID-19 procedures can be found by clicking here.
During the COVID -19 pandemic Snowdon Mountain Railway has taken steps in line with Government Guidance to protect customers and adhere to social distancing where possible.
In order to comply with safe social distancing our carriage compartments have been modified to offer segregation between each compartment. Each compartment may be occupied by either one group of 4 or more from the same booking or 2 x 2 couples who are not of the same booking. In the second instance each party will be asked to sit at opposite ends of the compartment thereby maintaining safe social distancing.
Customers are advised that they travel on our passenger trains at their own risk and the company will not accept any responsibility for any illness caused through COVID-19.
Masks are mandatory on all of our services.
Customers who are exempt are advised to carry an exemption card. These are available to be printed free from the Welsh Government website.
TEST & TRACE
In line with Government legislation, customers will be required to provide details of each passenger and their contact information. This is a legal requirement. Failure to provide this information, may lead to your tickets being cancelled.
Tickets are non-refundable and non-transferable.
A valid ticket must be purchased prior to boarding the train.
Tickets are only valid for the date and train service booked. The journey to the Summit is approximately 1 hour. Passengers are given 30 minutes at the Summit and return on the same train that they travelled on.
We will not take responsibility for delayed arrival or non-attendance by you, caused by bad weather, traffic conditions or any other factors that delay your arrival. We do not offer any refund if you fail to arrive on time for a time specific booking, or if your visit is cancelled due to factors outside our control. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted by Snowdon Mountain Railway.
We try to seat all parties together however we cannot guarantee this is always possible.
Snowdon Mountain Railway does not sell return tickets for one-way journeys from the Summit or Clogwyn. Return tickets must be used from Llanberis. Customers who choose to collect their return rickets and walk up the mountain, will forfeit their tickets with no refund due. Customers must also be prepared to walk down the mountain.
Tickets down the mountain, sold at the Summit or Clogwyn, are sold on a first come first served basis when available. We have no responsibility to transport people off the mountain. If there is sufficient capacity available, we will endeavour to assist whenever possible.
Any passengers under the age of 16 must be accompanied by an adult.
In the event of a mechanical breakdown or delay on the return part of the journey from the Summit or Clogwyn, no refund will be made. No compensation, consequential losses, additional travelling costs or other such claim shall be accepted by Snowdon Mountain Railway.
The company shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
Snowdon Mountain Railway does not accept animals on any of its services. The only exception is for registered support dogs. Bookings for registered support dogs must be made by contacting the booking office directly and all documentation must be provided on the day of travel. Failure to provide the necessary documentation may result in your tickets being cancelled.
Snowdon Mountain Railway does not accept bulky luggage. Personal items including but not limited to items such as pushchairs, buggies and luggage that are left in Llanberis, or carried onboard the trains, are entirely at the owner’s risk.
Snowdon Mountain Railway is unable to carry wheelchairs on any of our heritage steam carriages.
Snowdon Mountain Railway is unable to carry electric wheelchairs on any of its services.
Passengers that require the use of a wheelchair must be able to transfer from their electric wheelchair into a wheelchair provided by Snowdon Mountain Railway. These bookings must be made directly with the ticket office. This is the only way Snowdon Mountain Railway can guarantee availability.
Snowdon Mountain Railway’s car park is located on Victoria Terrace. The site is owned and operated by Snowdon Mountain Railway. The company accepts no liability for vehicles or their contents, which are left entirely at the owner’s risk.
Snowdon Mountain Railway cannot guarantee a space in the car park. We do not reserve spaces for our train passengers. We recommend that you arrive at least 30 minutes before your booked departure time. We do not accept responsibility for delayed arrival.
WEATHER / VIEWS
The weather on Snowdon is notoriously unpredictable and can change rapidly.
Snowdon Mountain Railway trains still run if the weather is rainy, cloudy or otherwise inclement.
In the event of high winds which exceed our safe operating limits, we may have to cancel the service or call for a shorter journey to Rocky Valley.
Passengers are unable to disembark the train at Rocky Valley due to health and safety.
If Snowdon Mountain Railway has to cancel a train completely you will be offered the choice to move your booking to another day or receive a full refund.
Passengers who choose not to travel of their own accord because of bad weather, and trains are still running a normal service, then those tickets would be forfeited and passengers would not be entitled to a refund.
Snowdon Mountain Railway neither includes or implies any guarantee in relation to views en-route, or availability of facilities at the Summit. No refund will be made. No compensation, consequential losses, additional travelling costs or other such claims shall be accepted by Snowdon Mountain Railway.
Gift vouchers are non-refundable or exchangeable.
PROMOTIONAL CODES AND VOUCHER CODES
The company reserves the right to cancel or amend promotional / voucher codes and their terms and conditions at any time without prior notice. Your statutory rights are not affected.
From time to time the company or other authorised parties carry out photography and / or video recording within the site, which may feature visitors. Entry to the site is deemed acceptance of these regulations and you therefore agree that Snowdon Mountain Railway or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Snowdon Mountain Railway or such authorised party.
Snowdon Mountain Railway is under no obligation to carry large bulky items which have been carried up to the Summit, back down on the trains. If a request is made prior to the event for transportation of items to be taken down by train, we may be able to assist where feasible. A charge may apply for our services. No assistance is guaranteed.
Groups are required to arrive 45 minutes before departure to allow sufficient time for comfort breaks (there are no facilities on the trains), collection and distribution of tickets and boarding the train.
Train departures will not be delayed to allow for late arrivals as timings are critical for single track operation on the mountain, and it may not be possible for bookings to be moved to later trains due to limited capacity.
To qualify for group rates your party will need to be compromised of 25 or more fare paying passengers. Any bookings that are amended below 25 passengers will be liable to pay the full fare.
Where cancellations are made close to the day of travel, we will make every effort to resell your seats, but, if this is not possible, the group will be liable for the remaining balance of the unsold tickets. Due to limited capacity and high demand, tickets for groups who have not arrived 30 minutes before departure will be offered for resale to the general public and the cost of any unsold tickets will be charged to the group.
Credit is at the discretion of Snowdon Mountain Railway.
Non credit groups must pay prior to travel or on the day, in one transaction, at the ticket office.
Registered coach operators and group travel agencies who have an account with Snowdon Mountain Railway will be invoiced on the day of travel. Payment must be made within 30 days of the date on the invoice. Failure to make payment within this time may result in credit being withdrawn, and all future bookings cancelled.
Snowdon Mountain Railway will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person’s preference and tastes are unique and it would be impossible to satisfy our customers all of the time. However, Snowdon Mountain Railway recognises that its own success is dependent on word of mouth referral and prioritises customer satisfaction accordingly.
We reserve the right to close, temporarily withdraw or alter any of the facilities without prior notice due to inclement weather, technical, capacity or operational reasons. Should your time specified booked train be cancelled by us, we will endeavour to offer an alternative time. If this is not possible a full refund will be made.
We reserve the right to require persons who are unable to travel independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.
We reserve the right to decline to accept, or retain, any person as a member of the passengers at the discretion of a Snowdon Mountain Railway team member. Reasons for such action are, but not limited to:
- Violent, racist, verbal abuse or other such behaviour deemed by Snowdon Mountain Railway to be unacceptable.
- Drunk or disorderly behaviour.
- Failing to comply with the laws of the United Kingdom.
- Failing to comply, or refusing to follow any reasonable instruction given by a team member of Snowdon Mountain Railway, in relation to health and safety.
- Any other behaviour deemed disruptive, aggressive, dangerous or insulting to other passengers.
We reserve the right to alter or make changes to these Terms and Conditions at any time.
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.
Any complaints must be brought to the attention of the Duty Manager, who can be contacted via the ticket office, on the day of your visit. If the Duty Manager is unable to resolve the situation it must be brought to the attention of Snowdon Mountain Railway in writing (or email) no longer than seven (7) days after your visit. Snowdon Mountain Railway shall then be granted twenty-eight (28) days to investigate and resolve the complaint without involving third parties or outside solicitors, litigation or counsel. Any correspondence must be addressed to; Snowdon Mountain Railway, Llanberis, Gwynedd, LL55 4TU or firstname.lastname@example.org