Terms and Conditions
Any participation in this service will constitute acceptance of this agreement.
A valid ticket must be purchased prior to boarding the train.
We will not take responsibility for delayed arrival or non-attendance by you, caused by bad weather, traffic conditions or any other factors that delay your arrival. We will be under no obligation to offer any refund if you fail to arrive on time for a time specific booking, or if your visit is cancelled due to factors outside our control.
Tickets are non-refundable and non-transferrable.
We try to seat all parties together however we cannot guaranteed this is always possible.
The company cannot accept any responsibility for costs incurred if persons are unable to purchase tickets after travelling to the railway.
Tickets down the mountain, sold at the Summit or Clogwyn, are sold on a first come first served basis when available. We have no responsibility to transport people off the mountain although, if there is sufficient capacity available, we will endeavour to assist whenever possible.
Any passengers under the age of 16 must be accompanied by an adult.
We reserve the right to close, temporarily withdraw or alter any of the facilities without prior notice due to inclement weather, technical, capacity or operational reasons. Should your time specific booked train be cancelled by us, we will endeavour to offer an alternative time. If this is not possible a full refund will be made.
2. What happens if the weather is bad, can I get a refund?
Snowdon Mountain Railway trains still run if the weather is rainy, cloudy or otherwise inclement. Occasionally, very high winds on the mountain may call for a shorter journey or cancellation. If trains are still able to run to Rocky Valley return ticket holders (not applicable to single tickets or groups) will be offered either a partial refund and still travel 5/8ths of the way up the mountain; or you will be able to move your booking to another day, or a full refund if neither of these options suits your arrangements. If Rocky Valley is the destination, passengers are unable to disembark the train. If Snowdon Mountain Railway has to cancel a train completely you will be offered the choice to move your booking to another day or receive a full refund. If you choose not to travel of your own accord because of bad weather, and trains are still running a normal service, then you would forfeit your ticket and not be entitled to a refund.
The company shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
The company cannot accommodate dogs (unless they are registered support dogs) or bulky luggage. Personal items including but not limited to items such as pushchairs, buggies and luggage that are left in Llanberis, or carried onboard the trains, are at the owners’ risk.
The site car park in Llanberis is operated by Parking Eye limited. Charges for overstays and non-payments are levied by Parking Eye Limited. The company accepts no liability for vehicles or their contents, which are left entirely at the owner’s risk.
5. Promotional Codes & Voucher Codes
The company reserves the right to cancel or amend promotional/voucher codes and their terms and conditions at any time without prior notice. Your statutory rights are not affected.
From time to time the company or other authorised parties carry out photography and/or video recording within the site, which may feature visitors. Entry to the site is deemed acceptance of these regulations and you therefore agree that Snowdon Mountain Railway or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Snowdon Mountain Railway or such authorised party.
7. Charity events
The company is under no obligation to carry large bulky items which have been carried up to the summit, back down on the trains. If a request is made prior to the event for transportation of items to be taken down by train, we may be able to assist where feasible. No assistance is guaranteed. See the Guidance for Organised Competitive, Recreational and Charitable events in the Snowdonia National Park.